Refund policy
Return & Refund Policy
At Paperback & Petals, every Tiny Escape Bundle is carefully hand-curated based on the reading preferences you provide. Because each bundle is personalized and the surprise is part of the experience, we do not accept returns or exchanges due to book preference, duplicate titles, or change of mind.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your bundle arrives damaged or you receive the wrong item, contact us within 7 days of delivery at paperbackandpetals@gmail.com.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the damaged or incorrect item
If your claim is approved, we'll arrange a replacement or refund, depending on the situation.We normally respond within 1–2 business days. Please do not return an item unless we provide return instructions.
Book Selection
Every bundle is selected using the reading preference form you complete after purchase. While we carefully match each bundle to your preferences, reading tastes are personal, and we cannot guarantee every reader will enjoy every title.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Surprise book bundles selected based on your reading preferences
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Gift cards (if offered)
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Sale or clearance items
Refunds
If a refund is approved, it will be issued to your original payment method within 5–10 business days after approval. Please note that your bank or payment provider may take additional time to process the refund.
Questions?
If you have any questions before placing your order, we'd love to help.